Last updated: July 20, 2026
Rad Nexus (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, use our chat assistant, or purchase products or services from us.
Who we are
Rad Nexus is a family-owned technology company providing 4G and 5G wireless solutions, enterprise Wi‑Fi, network infrastructure, and related support services.
Mailing address: P.O. Box 6586, Providence, RI 02940
Phone: 877-608-7515
Email: support@radnexus.com
Information we collect
We may collect information you provide directly, including:
- Name, email address, phone number, and company name when you contact us or request support
- Order and shipping details when you purchase products through our online store
- Messages you send through our website contact forms or chat assistant
- Account information if you create a customer account
We may also collect limited technical information automatically, such as browser type, device information, IP address, and pages visited, to operate and improve the site.
How we use your information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Process orders, payments, shipping, and related communications
- Provide quotes, project support, and service follow-up
- Operate, secure, and improve our website and chat assistant
- Comply with legal and accounting obligations
Online store and payments
If you place an order through our shop, we and our payment processors collect information needed to complete the transaction. Payment card details are handled by our payment providers and are not stored on our servers in full.
Chat assistant
Our website may include a chat assistant to help answer common questions. Conversations may be logged to improve responses and follow up on support requests. Please do not submit sensitive personal information (such as passwords or payment card numbers) through chat.
Cookies
We use cookies and similar technologies that are necessary to run the site and shopping cart, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality, including checkout.
How we share information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as hosting, payment processing, shipping, and email delivery), and when required by law or to protect our rights and customers.
Data retention
We retain personal information only as long as needed for the purposes described above, including order records, support history, and legal or accounting requirements.
Your choices
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To make a request, email support@radnexus.com or call 877-608-7515.
Children’s privacy
Our website and services are intended for business and adult customers. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact Rad Nexus at support@radnexus.com, 877-608-7515, or P.O. Box 6586, Providence, RI 02940.